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It is your responsibility to check if you are allowed to list a brand on e-commerce sites such as amazon, Walmart and E-Bay, Etc prior to making any purchases, please note that we will not accept any returns related to this issue.
All claims take approximately one week to process and are determined on a case-by-case basis.
We specialize in providing products to dollar stores, discount stores, pharmacies, convenience stores, super markets, grocery stores, distributors and Online sellers. Anyone with Seller’s permit or Business license can buy from Universal Wholesale.
Register your business information on our registration page here.
After registration, our sales team will accept your account, then you will be ready to place your first order online
We do not sell our products individually. We are wholesalers and only sell our products directly to our business members.
We do require a minimum order of $1000. Our sales team will contact you to confirm your order and collect your payment after your order is placed. Shipping charges may apply.
Yes, in some cases, please call us for more details.
Yes, the customer must provide us with the Bill Of Lading (BOL). We will provide shipment info including pallet weights, case counts, etc.
We DO NOT provide a product list.
Please Note that We do not label individual boxes.
You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide the exact date upfront. Our international customers must arrange transportation of their orders if shipped directly from our warehouse. We will load the container for our export customers, but we do not handle transportation of exported items.
We supply products to exporters, but we do not deliver products outside the United States. Customers must take delivery of the products in the United States and must expressly assume responsibility, in writing, for exporting the products outside of the United States and for complying with all applicable U.S. laws, including but not limited to obtaining any export authorization from the U.S. Government and preparing and submitting relevant export documents.
We ship within 48 hours from receiving the payment.
No, customer will have to re-order.
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 5 business days from the date of receiving the purchased products. We stand behind our products, but in some cases customers will bear the cost of return shipping and a 20% restocking fee.
Contact your sales rep to get your returns started.
Please note items must be in resalable condition.
In the unlikely case of a shipping shortage, Universal Wholesale can only offer a refund for the purchase cost of the missing merchandise, or credit towards future orders.
In the unfortunate case of damaged products such as crushed, opened, or missing cartons must be noted on the drivers receipt at time of delivery.
Claims for lost, damaged or defective merchandise must be reported to your sales representative within 2 business days of the receipt of the purchase. Email a list of the damaged, defective or missing items numbers, quantities and a brief explanation of damaged items with pictures to customerservice@universalws.com.
All claims take approximately one week to process and are determined on a case-by-case basis.